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Why cyber risk becomes a hotspot over summer

man using his laptop in a park

Things tend to feel calmer in the summer, even if they aren’t. There are fewer emails and meetings but more people on annual leave. And threat actors know it.

The truth is that, when it comes to breaching your company’s systems, an opportunist doesn’t need your systems to fail. What they really need are just three things:

list-icon.sv-1 People to be slightly harder to reach than usual

list-icon-2.svgProcesses people rely on to slow down

list-icon-3.svgChecks to feel less certain1

In summer, they get all three.

Why summer creates a natural risk window

Most businesses wouldn’t simply change the way their systems run over summer, even if the way they’re used does change.

With more people on annual leave, authority is often delegated and approvals can take longer2. That has an impact on the financial side of things. It’s not unusual for payments, access requests or queries from suppliers to be handled by people who wouldn’t usually handle them.

Microsoft’s threat intelligence systems have observed something very interesting about these mellower periods. They’ve noticed that hackers will time their attacks for periods when people at work are distracted or out of their usual routine3. Because that gives suspicious activity its best chance of going undiscovered.

The people risk no one likes to talk about

As is true across the board, when fraud is successful, it’s usually because of a mistake someone made, not a chink in their cyber defence4.

Think about phishing emails, payment diversion requests and impersonation attempts. All of these things rely on a sense of urgency, familiarity and authority5 – all of which are much more effective when you can’t quickly double-check something with a colleague. Research done into the psychology behind phishing shows that authority bias is one of the strongest weapons attackers use6.

Out-of-office messages don’t help. We all put them on when we’re away from the office for a good amount of time, but they tend to contain quite a bit of detail that can tell the wrong people exactly when someone isn’t at their desk and who’s replacing them in the meantime. It’s no wonder that OOO replies have been continually linked to impersonation attempts during the holiday periods7.

It’s not that employees suddenly get careless during the summer. It’s that the usual checks they casually rely on are more staggered – or not there at all.

When process starts to creak

To keep things moving when it comes to payment and approval processes, it’s normal for teams to create temporary workarounds: things like delegated sign-offs, email-based approvals and even some manual overrides8. There’s nothing wrong with this – most of the time, it’s not only pragmatic but necessary.

The problem is that this is exactly the sort of space that payment diversion fraud thrives in9. As we mentioned before, invoice redirection and business email compromise don’t usually rely on breaking controls, but getting people to go around them10. It doesn’t take much – a polite change-of-details email with a slightly urgent tone, ensuring the request feels routine enough that it isn’t questioned.

Same technology, different exposure

Most organisations won’t adapt their security controls for the summer, even though the way employees use these systems does change.

There might be fewer people monitoring the cyber side of things, while people are logging in from unfamiliar places, using hotel Wi-Fi, working on the move, or accessing systems at odd hours.

From a security point of view, this can create problems in the form of more ‘unusual but legitimate’ behaviour. And when everything looks slightly unusual, genuinely risky, illicit activity is easier to miss11.

So while the technology hasn’t suddenly become weaker, the conditions have become much more favourable for threat actors.

Why this matters (and what actually helps)

Fraud is costly, and it’s easy to focus on that, but it’s rarely the hardest part.

If an incident happens at your business over the summer, it’ll likely be a lot more disruptive, because it takes longer to get a response from anyone and people are on leave. So, the actions you’d normally take to remediate things happens over a longer frame of time, and your business ends up dealing with regulators and insurers when your capacity is already stretched12.

That’s why planning matters. Don’t worry, you don’t need to lock everything down until September. You just need to be very clear on your company’s processes during the summer so that there are clear rules for them to follow, like guidance on what never changes (even during cover periods) and a clear route for them to escalate anything that doesn’t feel right.

When those basics are clearly laid out, there’s less uncertainty – and uncertainty is what gives fraud the best chance13.

Let's talk

Cyber risk doesn’t take a holiday, so a quick chat can help keep your summer nice and uneventful.

Curious about how cyber insurance can help? Find out more here or chat to us on 0330 808 1880.

diane-caplehorn

Diane Caplehorn

Head of Partnerships – Direct

About Diane

Diane is a respected industry leader with over 25 years' experience within the insurance sector. She works across a wide spectrum of insurance products and policy development, delivery and optimisation for health and beauty, professional risks and martial arts clients, including managing partner relationships helping clients in protecting their businesses. Her areas of expertise within the sector include Micro-SME, Medical Charities.

Diane currently works at Everywhen as Head of Product – Direct. Everywhen combines regional care with national reach, deep sector knowledge and strong insurer relationships to deliver tailored solutions across 55+ schemes. We help our clients navigate everyday and emerging risks with confidence, always and at all times.

She previously worked for 14 years at Gallagher’s as Executive Director.