Touring caravan insurance

We have provided a summary of the key features of the policy, above. For details of the terms and conditions applicable, please refer to the insurance product information document and policy wording, which are available during the quotation process.

If you purchased your touring caravan policy after August 2019, you will be able to access our online portal. Please login or call us to set yourself up on 01242 894 174.

On your portal you will be able to view documents, adjust and pay for your renewal, request for one of our advisors to contact you or submit a claim.

Unfortunately, our portal service currently doesn’t allow you to make mid-term adjustments or cancel your policy but we can complete these actions over the phone.

If you have already registered, please log in to our portal for caravan insurance brokers. If you have registered, please contact us on 01242 894 150.

Whilst caravan insurance is not a legal requirement it is important to protect yourself from the risk that can come with owning a leisure home. Your site may also require you to have at least a basic level of liability insurance or require proof of insurance. We offer new for old or market value cover on the home, its contents, additional structures or personal possessions.

When you purchase your static caravan insurance policy, we will send you a welcome email with your Policy Schedule, Policy Wording, IPID and our Terms of Business. If you have requested paper versions, these documents will be sent to you in the post.

If you purchased your policy after August 2019, you can also view your documents in your online portal. If you are renewing your policy, your documents will be emailed to you in your renewal pack or available in your online portal in the ‘My Account’ section.

Your renewal information will be emailed to you before your renewal date. If you purchased your policy after August 2019, you can also view your renewal documents and make changes to your policy in your online portal in the ‘My Account’ section which will include details of what is insured and your premium for the next year.

When you purchase your insurance, we will send your policy schedule in your welcome email which you will need to retain as your proof of insurance. If you purchased your policy after August 2019, you can also view your policy schedule in your online portal.

Yes – to cancel your caravan policy there is a £30 cancellation charge.

If you choose to cancel your policy within the first 14 days, you will not be charged and a full refund will be provided, including any additional products you may have selected, as long as no claims have been made. The 14 days begin from the date your policy starts or the date you receive your documents, whichever is the latter.

If you decide to cancel your policy after the first 14 days, you will be charged, by the insurer, for the time you have been on cover and a £30 cancellation fee and our commission will be retained on a pro rata basis. Also, our customer service charge and any additional products are completely non-refundable. However, if a claim has been made, the full premium will be charged.

Our optional additional products include: excess protection, Homecare Emergency, legal protection and key protection. Please check your documentation to confirm if you have included these products in your policy.

Yes, you can remove your optional additional products at any time. However, you will only receive a refund of premium for these covers in the first 14 days. After the first 14 days the optional additional products are non-refundable.

If you purchased your policy after August 2019, you can view, amend and purchase your renewal in your online portal under the ‘My Account’ section.

If you want to know more about our monthly payment option, please read our dedicated page on Direct Debit.

No, unfortunately not.

Yes, providing you have chosen to include Extended European Towing cover, we will cover your caravan for accidental damage to your touring caravan whilst you're travelling in Europe.

However, for third-party liability (if you cause damage to someone else's vehicle or property whilst towing), this will be covered under your car insurance policy. Please check with your current car insurance provider about the cover you have.

If you are a resident of the UK, you can continue to store your caravan abroad, providing you have European cover. You don't need to contact us, unless you are changing your storage location.

Green Cards are an international certificate of insurance issued by insurance providers in the UK, which guarantees that the driver has the necessary minimum motor insurance cover for driving for the country in which you're visiting. It is a physical document which is printed on green paper and cannot be issued in an electronic format.

The Green Card validates your insurance when driving abroad. If you are anticipating towing your touring caravan in Europe you will need to contact your car insurance provider at least four weeks in advance of your trip to obtain a Green Card (please check that your insurance policy doesn't expire while you're on your trip).

Find out how to prepare to drive in the EU after Brexit.

Please note we do not offer Green Cards: you will need to contact your car insurance provider to obtain one.

The International Driving Permit (IDP) is a document that validates your licence to be able to drive abroad. Please check local driving restrictions before you travel to see if you need this.

If you passed your driving test after 1st January 1997 on a standard driving license, if your trailer is less than 750kg you can tow with a vehicle that is within the maximum authorized mass (MAM) of 3,500kg, if your trailer is over 750kg the combined trailer and vehicle MAM must be no more than 3,500kg. If in doubt, visit this helpful government site on towing.

Sadly, our insurance doesn’t cover everything for any amount. The cover provided by the policy and any optional products you choose to take out will have exclusions and limitations.

It is important to read the policy wording and your insurance product information document to ensure that the policy meets your needs.

Absolutely, you just need select the correct site description when completing your quotation.

If you rarely tow your caravan or it is permanently sited then you have the option to select limited cover under ‘How often do you use your caravan?’ when you complete your quotation.

We currently do not offer cover to the following models: Dethleffs, Fendt, Hobby, LMC and Tabbert.

No, we cannot currently cover hobby caravans.

We’ve seen all sorts of makes, models, designs and modifications over the years. In most cases, you’ll find your caravan make within the drop down menu when you get a quote, but if isn’t there then you’ll need to give us a quick call on 01242 894 061 so we can get a bit more information and confirm whether we can provide cover.

Only immediate family members are covered for towing as standard on our touring caravan policy . Please refer to the definitions page in the policy wording for details of who is included under ‘Immediate Family’.

We may be able to offer you ‘Extended Towing’ cover. This means anyone with a valid and relevant driving license, and has your permission to use the caravan, is covered to tow your caravan. To see if you are eligible to add this cover, please speak to one of our advisers today on 01242 894 061.

Only immediate household family members are covered for towing on your standard policy; however, you can get additional ‘Extended Towing’ cover that means anyone with a valid and relevant driving license, and your permission of course, is covered to tow your caravan. It’s simple to add this cover to your policy, either login through our online portal or speak to one of our advisors today. If you are looking to apply this cover midterm, you will need to contact us.

No, we wouldn’t be able to cover it as it is for commercial use. We only insure touring caravans for personal holiday use.