Please keep a record (including copies of letters) of all information you supply to Everywhen Insurance that relates to this application.
Important guidance notes
Any incident that could lead to an allegation of professional misconduct must be handled immediately and in accordance with the following requirements:
Contact Everywhen Insurance by telephone on 01438 739731, fax on 01438 747465 or by email to careclaims@everywhen.co.uk for initial help and advice.
Do not enter into correspondence or discussions with the patient or anybody acting on their behalf without first seeking the approval of Everywhen Insurance.
Send any correspondence you may receive to Everywhen Insurance by first class post, having kept copies for your own records, and ensure you include:
A clear photocopy of your notes relating to the patient
A plain English transcript of your notes including a full explanation of the treatment provided
A written authority for your insurers to release the patient notes to either the claimant or his representative
A statement of the circumstances giving rise to the claim
Your draft letter of response to the patient or other individual acting on the patient’s behalf. (This will be approved by Everywhen Insurance who will then authorise it’s release).
Ensure that any further correspondence or documents you may receive are immediately forwarded to Everywhen Insurance having kept copies for your own records. Again you should not enter into any further correspondence with the claimant without authorisation from Everywhen Insurance.
Claims and Underwriting Exchange
Insurers pass information to the Claims and Underwriting Exchange Register, run by Insurance Database Services Limited (IDS Ltd). The aim is to help us check information provided and also to prevent fraudulent claims. When we deal with your request for insurance, we may search these registers. Under the conditions of your policy, you must tell us about any incident which may or may not give rise to a claim. When you tell us about an incident, we will pass information relating to it to the registers. You can ask us for more information about this.