Complaints publication report
Firm name: Advisory Insurance Brokers Limited
Group (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1 January 2025 - 30 June 2025
View brands / trading names covered by this report on our FCA register entry
Number of complaints opened by volume of business
Number of complaints opened by volume of business | |||||||
|---|---|---|---|---|---|---|---|
Product / service grouping | Intermediation (Within the Reporting Period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
Banking and credit cards | - | - | - | - | - | - | - |
Home finance | - | - | - | - | - | - | - |
Insurance and pure protection | 2.52 per 1,000 policies in force | 708 | 697 | 14% | 74% | 61.83% | General admin/ customer service |
Decumulation and pensions | - | - | - | - | - | - | - |
Investments | - | - | - | - | - | - | - |
Credit related | - | - | - | - | - | - | - |
Claims management | - | - | - | - | - | - | - |