Complaints publication report
Firm name: Advisory Insurance Brokers Limited
Group (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1 July 2025 - 31 December 2025
View brands / trading names covered by this report on our FCA register entry
Number of complaints opened by volume of business
Product / service grouping | Intermediation (Within the Reporting Period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
|---|---|---|---|---|---|---|---|
Banking and credit cards | - | - | - | - | - | - | - |
Home finance | - | - | - | - | - | - | - |
Insurance and pure protection | 1.99 per 1,000 policies in force | 651 | 671 | 17% | 77% | 65% | General admin/ customer service |
Decumulation and pensions | - | - | - | - | - | - | - |
Investments | - | - | - | - | - | - | - |
Credit related | - | - | - | - | - | - | - |
Claims management | - | - | - | - | - | - | - |