As a financial services company we are required to have a complaints process.  If you have any dissatisfaction with the services we provide, please click here to understand the process.

We are also required to have a complaints process for any issues you experience with the personal data that we process about you.  If you have a complaint that relates solely to the processing of personal data, click here. [link to GDPR complaints process attached] 

If you have an issue that relates both to our products and services and the processing of personal data, click here.

We take the processing of your personal data seriously and have a dedicated complaints process for data protection complaints. [link to process document].  We will aim to respond to all complaints as soon as possible and within 30 days at most, although the resolution of complex complaints may take longer.

 Please use this form to tell us about the details of your personal data related complaint. If your complaint also relates to an unsatisfactory financial product or service, please use the main complaints process.