In 2024, a woman on holiday in Majorca suffered a seizure, resulting in a hospital stay costing €34,000 (£28,000) as she needed to be put in an induced coma. However, her insurer refused to pay out the claim as she had not declared that she had started taking HRT in the weeks leading up to her holiday. The seizure was in no way related to the menopause medication, but because she had not declared the HRT when renewing her policy, her insurer had grounds to deny her claim. She had not declared her HRT because she did not believe it was a proper medical condition, and so the woman and her husband complained to the Ombudsman, who ruled in favour of the insurance company.
The above case study shows exactly why it’s so important to declare any medical conditions you have and treatment you may be undergoing. Even if you end up in hospital for something entirely unrelated to your pre-existing conditions, your insurer may deny your claim if you have not declared them. It’s crucial to read the terms and conditions of your insurance policy so you understand what’s considered a medical condition and what’s covered.