Every company has, at least, one employee who is essential in keeping the business’ operations running smoothly. It could be someone who has strong relationships with suppliers and clients that your business depends on, who knows all the processes inside out, who others can turn to for direction and advice or who has unique skills that would be tricky to replace.
Does anyone in your organisation spring to mind when you think of these attributes? If so, this is likely your key person or persons.
Now imagine this person was suddenly unable to work. How would this impact your business? What would happen? What would you do?