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Domiciliary care insurance

Since 1982, our dedicated team has been arranging protection for domiciliary care businesses from the unique risks they face, with medical indemnity included as standard

  • Cover meets requirements of regulatory bodies CQC, Care Inspectorate, CIW and RQIA

  • Access to a legal and HR platform and a 24-hour legal helpline

  • Discounts available for Homecare Association members

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Why choose domiciliary care insurance with Everywhen?

Preferred and trusted domiciliary care insurance partners

Working closely with associations across the sector including Homecare Association, Care England and National Care Forum.

Over 40 years of domiciliary care insurance experience

We offer specialist solutions and pride ourselves on looking after all our clients from new start-ups to established businesses.

Dedicated specialist domiciliary care insurance advisers

Our team only work within the care insurance sector, so understand the importance of the work you do.

Domiciliary care public liability insurance

Cover of £10 million offered as standard with a £5 million inner limit for abuse.

What does domiciliary care insurance cover?

We offer a tailored insurance solution, designed to cover your specific risks including:

  • Property and contents

  • Increased cost of working following business interruption

  • Employers’ liability

  • Public and products liability

  • Medical malpractice cover

  • Professional Indemnity

  • Legal expenses

What domiciliary care do we cover?

Domiciliary care providers and their businesses are varied and cater to many different users –whether it’s for those under or over 65, people with learning disabilities, mental health conditions including dementia. We can provide insurance for a range of home care including:

  • Personal care

  • Live-in care

  • Supported Living (regulated)

  • Nursing care

  • Administering of prescribed and non-prescribed medicine

  • Daycare centres

  • Daily household tasks including gardening

  • Companionship

A team of care insurance specialists

The care industry faces a set of unique risks which our care policies are designed to cover, including medical malpractice insurance and protection against loss of registration. Our trained advisers are on hand to discuss your unique requirements.

Liability insurance for home carers

Our Domiciliary Care policy includes public liability cover for your legal liability arising from injury to third parties or damage to their property for £10 million for any one claim in the aggregate as standard. There is a £5 million inner limit for abuse claims.

We offer £2million cover for any one claim in the aggregate in respect of Professional Indemnity, however you have the flexibility to increase this to £5million. We also offer £10m cover for any one claim in the aggregate in respect of errors and omissions in the provision of Medical Services. An exclusion of this liability section is Communicable Disease, however if you do want this cover included, we are able to offer as an extra cost.

Legal guidance with your domiciliary care insurance

As part of our policy, you get access to Markel Business Hub. With access to fact sheets, legal documents, legal news and an employee handbook specifically designed for the care sector, Markel Business Hub offers guidance and information for legal issues you may have, as well as access to a 24/7 stress helpline.

Get a quote from Everywhen today

Searching for domiciliary care insurance quotes? Let us help you find the right policy.

How do domiciliary care claims work?

When you need to make a claim, we'll guide you through the process and get your claim settled as quickly as possible.

  • Find your insurance documents and make sure you have all your information at hand, including your policy number.

  • Call the claims team on 0330 123 5921 or email careclaims@everywhen.co.uk and explain exactly what happened.

  • Provide photos if requested to help us understand what happened as quickly as we can.

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What our customers are saying


Domiciliary care insurance FAQs

Wondering about something? Don't worry, Everywhen is here to help. We've put together some common questions about domiciliary care insurance cover to support you every step of the way.

Get a quote

The reasonable costs of replacement locks are covered under your policy.

Yes. Cover is provided up to a maximum of £25,000, if you are legally liable.

The Stress Helpline is a 24-hour confidential telephone helpline and is available for you or any employee of your business to use.

All Homecare Association members who take out a domiciliary care policy with Everywhen will receive a 10% discount off our standard premium*.

*Discount is applied before Insurance Premium Tax at the current rate and customer service charge. All cover is subject to insurers terms and conditions.

Yes, all enquiries are handled by a dedicated team specialising in care. Legal advice is only given by qualified solicitors and barristers and the claims team are all qualified with a law degree as a minimum.

We have an independent registration consultant retained solely by us, who helps our clients with any queries they may have. Our legal helpline can also assist you in keeping your business operational.

For full details of the policy exclusions and limitations please read the Policy wording provided when you receive your quote .

See our range of cover