Everywhen secures £120,000 settlement for client after complex property damage claim
When it comes to escape of water incidents, the damage can range from a quick mop-up job to thousands of pounds worth of damage. When things go wrong, it helps to have the right people on your side.
When our longstanding commercial client raised their claim, they were expecting a relatively straightforward process. However, as they started to face multiple obstacles – including disagreements over liability - it quickly escalated into a much more complex situation.
The water damage from a cracked wastepipe had caused over £100,000 worth of repairs. With damages of this extent – and as the claim evolved and grew more complicated – progressing it required careful management and persistence.
Everywhen’s claims specialists, Sophie Ward and Catherine Sherratt, stepped in to support the client. As time went by, new challenges and additional requirements emerged, slowing progress and creating uncertainty. Sophie and Catherine worked closely with all parties involved – including the insurer, loss adjusters and appointed experts – to keep the claim moving and ensure the client’s position was clearly represented throughout.
When further reviews were requested, Sophie and Catherine coordinated the additional assessments, challenged unnecessary delays and ensured that all decisions were fully evidenced. Their determination led to a reassessment of the proposed settlement, which ultimately increased to £120,000.
The client was delighted with the outcome. The settlement meant repairs could begin quickly, reducing unnecessary disruption to operations.
For business with more complex needs, we’re here to help you feel confident in your cover with support that goes above and beyond the standard.
We take the time to understand how our clients operate, act early to reduce pressure and uncertainty, and build strong partnerships with insurers to create solutions that last.
The information contained in this article is for general information purposes only. It does not constitute legal or other professional advice and cannot be relied upon as such. Should you have any queries, we recommend that you consult the appropriate professional adviser.
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